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Help Center

Quick guides, tutorials, tips and tricks on using our cutting-edge products

Frequently Asked Questions


What is the Optimize Document for Text option?

With this option selected, your documents will go through our advanced processing servers and get optimized for fax transmission, resulting in a much more enhanced quality fax and reduced transmission time. Read more


How can I email a PDF copy of my faxed document to my fax recipient?

When you send a fax to one or multiple recipients, there is an option to send the PDF copy of the transmitted fax to the email addresses associated with recipients’ fax numbers. Read more


Why does acquiring phone numbers in certain countries require approval of regulatory documents?

Local regulations differ per country and some phone numbers require the end-user to be located within a specific geographic boundary. To purchase these numbers, you will need to provide and keep updated, a valid business or personal ID that satisfies the requirement. Read more


How long does it take to transmit (send or receive) a fax?

For documents that contain mostly text it usually takes approximately 1 minute per page for the document to be delivered, however, the exact time required for transmitting a fax depends on two main factors. Read more


Where can I get a confirmation page (proof of delivery) for a fax I sent?

All of your sent faxes have an advanced confirmation report that can be printed out for future references. The confirmation report shows the status of your sent fax as well as some other details such as date and time of transmission, number of pages sent, the thumbnail of the first page of the fax, and a QR code that can be used to validate the authenticity of the report. Read more