Alohi’s AI-First Journey: Unlocking a New Era of Possibilities

At Alohi, we believe artificial intelligence represents more than a technology trend; it's a fundamental shift in how we approach our work, products, and customers. From day one, our vision has always been about streamlining workflows and simplifying complexity. AI wasn’t just an add-on feature; it became deeply embedded into our core DNA.

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Starting with AI-Powered Innovation: Scan.Plus

Early in 2023, we took our first significant step by training custom AI models for Scan.Plus, our popular mobile scanning solution. Our goal was ambitious: to automatically transform mobile-captured images into professional, scanner-quality documents. Our team built AI that detects and corrects image skew, enhances clarity, and removes imperfections. Today, a document scanned with Scan.Plus rivals or even surpasses the quality of traditional high-end scanners. This innovation exemplifies our commitment to practical, workflow-driven AI solutions.

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AI-Enhanced Customer Support: Speed, Precision, Quality

Recognizing that customer support is critical, we spent six months building and refining a custom, RAG-powered assistant tightly integrated with our workflows. By pairing retrieval-grounded AI with human expertise and automated safeguards, we created intelligent helpers that handle routine inquiries in seconds while keeping answers accurate and on-brand. Since launch, we’ve cut full resolution time by nearly 50% and lifted customer satisfaction by about 20%, processing thousands of tickets and freeing our team to focus on complex cases. The result is a powerful blend of speed and care—made possible by advanced AI, delivered with Alohi’s trademark quality.

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Empowering Our Sales Team with Continuous AI Training

Sales success depends on effective communication and continuous improvement. At Alohi, we implemented an AI-driven coaching system to provide personalized, real-time feedback to our sales agents. This always-on AI coach evaluates sales interactions, offers immediate feedback, and guides our team through targeted practice scenarios. The results speak for themselves: our sales agents consistently perform at their highest potential, driving stronger customer relationships and boosting conversions. This enhanced performance has helped our team close multiple deals with Fortune 500 companies in just the past few months.

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Supercharging Development with AI-Assisted Productivity

Our product, development, and creative teams utilize advanced AI tools and intelligent agents to enhance productivity and elevate quality across all our projects. AI streamlines collaboration between product, design, and technology teams, enabling our talented members to focus on strategic decisions, creative exploration, and innovative problem-solving. This unified approach accelerates our ability to deliver exceptional, high-quality results with agility and precision.

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Serving Millions, Empowered by AI

All these innovations are built by a lean team of fewer than 40 individuals, yet we proudly deliver exceptional service to over 4.5 million users globally. Our AI-first approach ensures we scale gracefully, maintaining excellent service standards without the need for massive overhead. This operational leverage is precisely why we invested deeply in AI; it's not just about efficiency, but about unlocking exponential growth potential for both Alohi and our customers.

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Introducing AI Innovations to Our Customers

After successfully integrating AI deeply into our operations, we’re thrilled to announce an entirely new, fully AI-driven application joining the Alohi product suite. Launching in the coming weeks, this innovative app leverages the powerful AI we've meticulously perfected internally, offering unprecedented automation and productivity. Designed from the ground up to streamline your workflows and eliminate manual tasks, it marks the next exciting step in Alohi’s journey of AI-first innovation.

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Looking Forward: An Ambitious AI-Powered Future

An AI journey that began nearly three years ago has now reached an exciting milestone. Our AI technology has matured to a point where it’s ready to be placed directly into the hands of our over 4.5 million users. Protecting customer data is a core design principle in our products. By continuing to embrace an AI-first approach, we’re proactively simplifying everyday business processes, shaping the future of productivity and innovation for all our customers.

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Stay tuned for our first exciting AI-driven product launch coming soon. The future is here, and we can’t wait to share it with you!