Online Fax

What Is the Best Alternative to Twilio Programmable Fax Service?

Alohi Team
March 16, 2021
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5 min read

With Twilio shutting down its Twilio Programmable Fax service in December 2021, for users with continuing fax needs, Fax.Plus is a secure alternative that not only delivers a seamless fax API experience but also provides you with a cutting-edge cloud-based faxing solution focused mainly on security, compliance, and ease of use.

What makes Fax.Plus the best alternative to Twilio Programmable Fax service?

  • Programmable fax API to integrate online fax functionalities into virtually any system, software, or application. View Documentation.
  • HIPAA Compliant (We sign Business Associate Agreement (BAA) with users of our Enterprise plan).
  • Data encryption in transit and at rest to ensure full data security.
  • Extremely reliable with automatic retry for failed faxes with another provider to ensure a higher success rate.
  • Single Sign-On (SSO) to mitigate compliance and security risks for organizations.
  • Data residency options to meet all your data compliance requirements.
  • Availability on multiple platforms to send and receive faxes whenever you want and wherever you are.
  • Integration with Google Workspace, Slack, Microsoft Word, Zapier, and more.
  • Free fax number porting to transfer your current fax numbers with no downtime.
  • Advanced admin panel to manage multiple members and numbers.
  • Custom plans for users with high-volume fax consumption.

What are the Fax.Plus security measures to safeguard users’ data?

The privacy and security of our users’ data is our number one priority. We take extreme security measures to ensure the highest level of security and privacy for all our users and their data.

Data encryption in transit and at rest:
Fax files at rest are encrypted using 256-bit Advanced Encryption Standard (AES).

To ensure the security of data transmitted between Fax.Plus apps (currently mobile, API, or web) and our servers, Fax.Plus employs Transport Layer Security (TLS). TLS is an advanced encryption protocol that has evolved from its predecessor, Secure Sockets Layer (SSL). This protocol establishes a secure connection, creating a protected tunnel safeguarded by Advanced Encryption Standard (AES) encryption with a minimum bit length of 128 bits or higher.

Fax.Plus supports TLS 1.3 which is faster and more secure than TLS 1.2 and adds an additional layer of privacy to an encrypted connection, making certain that the two endpoints are the only ones capable of decrypting the traffic.

Web application firewalls (WAF): Aside from complex network level firewalls, we use enterprise-class web application firewalls (WAF) to protect our service from vulnerabilities like SQL injection attacks, cross-site scripting, and cross-site forgery.

Hardware level security: By default, all fax files are stored in Swiss data centers that operate from locations conforming to the most restrictive security standards (ISO 27001) and are part of the Cloud Security Alliance (CSA). To address regional data residency requirements, you can choose to reside all your stored faxed files in a region of your own choice in the U.S., Canada, Australia, Europe, or Asia. Our data centers in the United States comply with certain region-specific regulations such as California Consumer Privacy Act (CCPA) and FedRAMP, to deliver a seamless cloud-based faxing experience while addressing compliance concerns. Learn more about data residency.

DDoS protection: We make use of a CDN with network capacity 15x bigger than the largest DDoS attack ever recorded to protect our service from potential DDoS attacks.

For more details, check out our Security Overview page.

A seamless transition experience from Twilio Programmable Fax Service

If your enterprise has high-volume fax consumption and owns multiple fax numbers in different regions, Fax.Plus offers a seamless migration process to transit your workflows securely with ease.

Set up your account

To get started, simply sign up to Fax.Plus. We provide four paid plans: Basic, Premium, Business, and Enterprise, however, to be able to utilize our Faxing API, you require an Enterprise plan. With the Enterprise plan, you have the option to manage multiple numbers and multiple members and assign one/multiple numbers to one/multiple members.Each member will have their own credentials to sign in to Fax.Plus and send and receive faxes from multiple supported platforms and devices, including Web, iOS, Android, Email, Google Workspace, and many more. For more details on how our faxing solution can help your business, please refer to the Enterprise Solutions page.

Transfer your current fax numbers to Fax.Plus

If you already own fax numbers from another provider, you can transfer those numbers to Fax.Plus with no downtime and benefit from all our features. Regardless of the number of fax numbers you wish to port, fax number porting is free of charge for users of the Enterprise plan, and you only need to pay for the plan you wish to use with those numbers.To port your current fax number(s) to Fax.Plus kindly fill out our Porting Request Form, and one of our representatives will shortly contact you with further instructions.

Send and receive faxes from multiple platforms and devices

Aside from the option to integrate Fax.Plus programmable API to your own system and send and receive faxes, you can also send faxes from multiple supported platforms and devices:

Send fax from Web: Our secure Web app enables you to securely send faxes to more than 180 countries all around. You just need to add the recipient fax number(s) in the To field, attach the files you wish to send and hit the Send fax.

Send fax from Email: Our Email to Fax feature is designed for those who wish to handle their faxing right from their corporate email. You can choose to receive faxes in your mailbox too. Click here to learn more about how our email to fax works. You can also send fax directly from Google Docs, Google Sheets, and MS Word. Please take a look at the how to send a fax online article for more information.

Ready to migrate?

If you wish to integrate Fax.Plus into your own system, please review our API documentation to see how to set up the integration and be able to send a fax via the Fax.Plus REST API.For any questions during the migration process, please contact us.

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